Technical Support Analyst (Software Support)

Technical Support Analyst (Software Support)
Abingdon, Oxfordshire
Up to £24,000 Plus Bonus, 25 Days' Holiday, Group Personal Pension Scheme, Private Medical Insurance, Critical Illness Insurance, Life Assurance, Permanent Health Insurance, Travel Insurance, Personal Accident Cover

Trusted by 100 million users and endorsed by industry analysts, our client is a world leader in IT security and control solutions purpose-built for business, education, government organisations and service providers. A unique opportunity has now arisen for a Technical Support Analyst to join their team.

If you're looking for a place to develop your technical expertise in computer and network security, you won't find a better place to progress.

As a Technical Support Analyst you will work with customers, with the aim of providing timely resolution to queries of varying degrees of complexity. Specifically, you'll analyse the customer case and will refer to existing knowledgebase documentation as well as your own technical knowledge to find the relevant steps to resolve the issue.

Your duties will include:

- Providing technical support to customers
- Documenting and recording all activity and communication with customers
- Analysing and clarifying customer queries by troubleshooting

To be considered for this position you must have:

- Experience in technical support role, supporting software
- Knowledge of server installation and operating system configuration
- Knowledge of Active Directory administration

Providing excellent customer service is an essential aspect of this role, as is the ability to provide clear information on the appropriate solution to the problem raised. The successful Technical Support Analyst will be working with important customers, giving them an opportunity to play a key part in the continued success of a global leader in IT security & control.

To apply for the role of Technical Support Analyst (Software Support), please send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our client with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose.

Additional Keywords: Technical Support Analyst, Software Support, IT Support Engineer, IT Support Analyst, Software Support Engineer, Software Support Technician, Installation Support, Systems Administrator, Network Administrator, Systems Engineer, IT.

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.